Coupon: 2017 Save $5 off $30. One coupon per order.
Cart 0

FAQ-Admins

Possible responses when asked:

Feedback / Reviews / What Other's are saying!!
Read reviews here: http://www.balticessentials.com/pages/reviews

What is Baltic Amber?
Baltic Amber is an organic substance that is derived from fossilized resin. The most active form of resin is succinic acid, which is high in anti-inflammatory properties. Amber is then transferred from the beads to the body until it reaches the bloodstream to work its magic. It is perfect to help those with a variety of inflammatory disorders. It also has analgesic properties that help ease the pain at the source while it helps reduce swelling. Amber is able to restore the immune system and increase one's energy levels if they are low.

For Adults: It can help treat inflammatory conditions such as carpal tunnel, arthritis, back aches, swelling, general pain, and more.

For Kids: It is helpful at treating teething pain, general swelling, the common cold, fever, drooling, fussiness, and red cheeks.

What is Hazelwood?
Hazelwood is derived from a Hazelwood tree and works by creating a more alkaline environment in your body through direct contact with your skin. In doing so, it may help prevent or remedy many of the symptoms caused by acidosis (when the body is too acidic). The wood absorbs excess acidity from your body until a balanced PH is reached. It also helps reduce free-radicals because it is high antioxidants which transfer through your pores. Hazelwood has the potential to improve conditions caused by excess acidity, internal gut issues such as ulcers, acid reflux, GERD, and heartburn. It can treat skin issues such as eczema, dermatitis, acne, and psoriasis. Hazelwood is perfect for preventing cavities in kids, constipation, headaches, gas, and rashes.

What size is best? We suggest newborn through 11 months can fit the 11 inch well. In fact, many children up to 3 years can still fit this necklace, but for the average baby, 11 months is maximum. If you can fit 3 fingers in, it's a great fit. From 5 months to 5 years, we suggest 12.5 inches. PreTeen 13-14 inches. Adults and Teens 15 inches plus! 
Measure to where you want the necklace to fit (for babies, we suggest 3 fingers inside the measurement and measure snug, not tight.) Now add about .75 inches to the measurement and find the next size up, accordingly.
For adults, measure on your neckline where you want the necklace to hang. Men tend to wear it higher, on he shoulder blade. Women vary by preference. Now add about .75 inches for the clasp.
The necklaces are slightly stretchable as well if you need an extra inch. Without pulling at the clasps, gently pull bead to bead until you've gone around the entire necklace one time. Try out the new size and repeat if a longer length is desired

The necklace seems too snug for my baby
You can gently stretch about .75 - 1.25 inches. Pulling bead to bead gently but not at the clasp pull evenly around the necklace. Need an inch? If you hate the idea of sending your necklace back or stretching it and just need 1-1.5 inches, you can purchase an extender (https://www.balticessentials.com/products/1-5-inch-polished-honey-extender-baltic-amber-works-on-amber-or-hazelwood-necklace-or-bracelet-baby-child-adult-when-clasped). If you can fit in 3 fingers, it's the perfect fit for children 3 & under. Also around 18 months, the neck will thin some (or closer to the age they start running ;)

How long do they last? Amber & Semi-Precious Gemstones lasts a lifetime if taken care of (keep away from chemicals from pool and bath). Hazelwood will last until they have absorbed all of the acid they can from your body. Typically 8-12 months.

How to clean them: Just use hot water and cloth to wipe the beads if needed. Can they get wet? Yes, they can but we prefer to keep them chemical free as the chemicals may interfere with the effectiveness. This often means removing during bath and pool.

Is there actual food in the necklace? No, the colors of the necklace are shades: Milk is a whitish yellow, Lemon is a lemony yellow. Honey is a golden yellowish brown. It can vary light to dark based on when the amber was mined. Cognac is a darker brown and varies from light to dark based on when the amber was mined. Cherry is typically black in color. Occasionally you may notice some red or ruby tints but cherry is mostly black. Multi or Rainbow are a mix of three or four colors above typically. We also have semi-precious rainbow and that mixes the gemstones in our necklaces.

If I purchase two, will they be identical? Probably not! The amber is all natural from the earth. Each bit of tree resin is hardened into a bead to be placed onto the necklace. The beads are sorted by size and strung. But color, shape, texture can vary from necklace to necklace. It is more rare to find two that are exact.

Do the babies chew on the necklaces? Necklaces are NOT for baby to chew on, the Amber & other stones releases microscopic amounts of oil, as it warms with the body's natural temperature, that is absorbed into the skin and bloodstream. Baltic Amber contains succinic acid (anti-fever, anti-inflammatory), the compound that gives Baltic Amber teething necklaces the therapeutic quality. **FOR CHILDREN UNDER 3*** Teething Necklaces should be removed during naps and when unsupervised.

WHICH IS BEST for my child? Raw? Polished? Color
The answer is simple. For teething - they all work GREAT. There is absolutely no difference in color or polish when it comes to teething. 99% of babies will see results in 30 minutes. The few who do not may take up to 4 days. If you still are not seeing results, contact us, we can swap for amber from a different batch. It is rare, but some babies DO respond to one color vs another (very rare) and in even more rare occurrences, roughly .005% of babies will not respond to amber at all. We are happy to work with you to exchange or refund if that is your experience. Just buy the necklace you love and it should work well for your baby & toddler!

Which Should I Get? The Necklaces or Bracelets?
Most people ask this when they are looking to buy their first item with us and wonder if one is "better" than the other. You should get a necklace or bracelet in mind with the problem you have, and where it is located so the benefits can better transfer to the area. If you are getting it for a baby or toddler and want the necklace, but do not want to worry about them supervising them like a hawk, you can wrap the necklace so it can fit like a bracelet around their arm. It is the perfect "2 in 1" idea. We also have sets of each available so you can get the best of both worlds if you want to use both.

What is the Baltic Essentials Essential Oil Diffuser?
Our diffuser is perfect for a wide range of things with the use of essential oils. Depending on which essential oil you get, such as lavender for all day fragrance or eucalyptus oil which works as an insect repellant, that you may use the Baltic Essentials Diffuser to help. The diffuser is primarily used for aromatherapy.

How long Will it Take for me to receive my Order(s)? 
We ship daily from Dallas, Texas and our boutique in Ohio. Our shipping times are about 2-3 business days for orders in the US and about 7-10 business days for International orders during the off-peak season (Jan-Sept). The post office runs closer to 5 days US and 15 days International around Christmas.

I Love Your Company and Your Products. How can I stay updated?
Thank you! Be sure to read our blogs for more information on how you can best use Baltic Essentials depending on what you want to treat. Please follow us on our social media accounts for awesome discounts and updates:

Twitter: http://www.balticessentials.com/pages/www.twitter.com/BalticEssential
Facebook: http://www.balticessentials.com/pages/www.Facebook.com/BalticAmberTeethingNecklaceAndBracelet
Instagram: www.Instagram.com/BalticEssentials
Pinterest: www.Pinterest.com/BalticEssential

How long Will it Take For Baltic Essentials Products to Work?
For teething, fussiness, red cheeks, you should see relief within the hour. Colic and reflux may take 1-2 weeks. Hazelwood takes 1-2 weeks for the full effect. Adults may take a full week before getting relief.

Who Can use Baltic Essentials Products?
Our Necklaces and Bracelets are 100% natural and can be used by anyone of any age from babies, teenagers to adults. It can be used by people who suffer from disorders, pain, or illnesses -- in fact it is designed for such! You can safely use it without being worried for adverse effects; however you still would want to inform your doctor you are using it.

Can I Really Use This on my Dog?
You sure can! Dogs can also reap the benefits from Baltic Essentials Amber. Amber can help them in the same way it would a person, but it is best used to help prevent and treat ticks by making the dogs "unattractive hosts". Your dog can go out and conquer the world without having to worry about the pesky insects. It will help refrain them from getting Lyme Disease as well or treat it if they have it.

 How Do I care for Baltic Essentials Beads?
You can wash with lukewarm wash cloth, just water if they have built up body oils or soap. But that will not happen typically if you just wear normally and try not to submerge them constantly in water & chlorine. 

The post office says the item was delivered but I have not received it!!
Please call the local post office who delivers your mail and ask them to check the GPS tracking on where it was left. Often times, it was left at a neighbors on accident. If they are still unable to find it, please call the 800 number and open an inquiry. We'll need to wait 24-48 hours. If they deem it is "Lost" then let us know the inquiry number as well as the status of lost. Although, it is the Post Office's duty to deliver the item, we will replace it if it is lost by their mistake. 

I forgot to use my coupon or it did not work, can you apply it.
I'll take a look at your order and verify if any coupons were used. If they were, the highest % can be applied. If the highest % was already applied, there will be nothing refunded. If it was not, we will refund the difference. If the coupon was for a specific product that was not ordered, we will not be able to refund. Please be sure to let me know your order number and the coupon name to be used.

May I Cancel My order?
In most cases, we will be unable to cancel your order once it is placed. We ship from multiple locations: Texas and Ohio but only one location has access to emails. If you wish to cancel, you may email: BalticAmberTeething@gmail.com with your order number and intent to cancel IN THE SUBJECT line. If we are able to catch it in time, we will cancel the order. However, sending the email does not guarantee it will cancel, even if it was sent before the item ships. You may 'RETURN TO SENDER' any item you intend to cancel that has already been shipped and note "RETURN' on the envelope. To do so, please cross off your mailing address and UPC symbol on the envelope and draw an arrow to our address with RTS. Note: Returned items will have shipping deducted from the return. If 'free shipping' coupons were used, the actual cost to ship will be deducted.

Is this safe for my baby to wear at night?
We do not recommend wearing the necklace and/or bracelet when unsupervised. We MUST advise for removal any time the baby is not within sight. Daywear is enough for the baby to have all of the benefits they need to last them all night. We have had many customers testify that even after they remove the amber, the pain reduction effects remain in their systems or that of their baby's for 1-2 days.

Note: Children 3 and under should only use Baltic Essentials necklaces when monitored. They will still benefit from wearing the necklace during the day and removing it at night!

Some of the blue or green has bled onto my arm, are these safe?
As mentioned in the product description pages, the Blue Lapis Lazuli and the Green Crysocolla ARE all natural gemstones. They are naturally enhanced and sometimes do leave a slight discoloration on the skin. Simply wash them in hot water and lay flat to dry. This should seal the stone.

Types of Gemstones
Black Onyx: Its black coloring originates from the combination of carbon and iron. It helps stabilize, strengthen, and heal your root chakra to help individuals become more grounded and protected while eliminating bad habits. It is also known to help spiritually (encourage self-realization, goals), emotionally (boost sense of confidence and responsibility), physically (helps the immune and nervous system), and mentally (stimulates logic and encourages concentration). It helps keep energy levels and absorbs negative feelings. When combined with Lapis Lazuli, it helps increases relieving feelings of stress, anxiety, and ADHD.

Lapis Lazuli: This gemstone is most known for benefitting the nervous and respiratory system as well as the thyroid, throat, vocal cords, thymus, and bone marrow. It helps cleans the body's organs and immune system while it purifies the blood. When combined with Black Onyx, it helps increases relieving feelings of stress by guarding against emotional attacks while bringing peace. Lapis Lazuli also treats anxiety and ADHD, and it is great for those who suffer from asthma, high blood pressure, and depression. It is truly an emotional and mental revitalizer!

Turquoise: It is known as the throat, heart, and third eye chakra and is dubbed as a purification stone because it is able to get rid of poisoning, waste, and radiation. Turquoise is able to draw out negative energy (feelings of exhaustion or depression) while encouraging a calm mind. It is works for purification and detoxification. Turquoise works externally by strengthening the immune, skeletal, respiratory, and circulatory system. It can help those suffering from asthma, high blood pressure, dental problems, or infections.

Amethyst: Yet another purifier. Amethyst is a mental healer, and relieves stress, strain, and soothes irritability. It also balances mood swings, dispels anger, rage, fear and anxiety. If you suffer from feelings of  sadness and grief, it can dissolve these forms of negativity.

Pink Rose Quartz: Rose Quartz is a "heart-healing" gemstone that provides emotional healing. It is also called a "heart healer" or "heart chakra" because it can help ease caused by a wounded heart. It can calm stress, help with low confidence and intense feelings of anger. Rose quartz eases loneliness, promotes forgiveness, and promotes forgiveness.  A brighter mood and sense of peace  is possible when you wear this .

Fluorite:
It provides the body with spiritual energy. Fluorite is a harmonizer and it increases intuitive abilities by balancing chemistry in the brain. As it strengthens the mind, it can also help get rid of negative energy. In the physical sense, it strengthens the teeth and bones.

Aventurine: It is a wonderful gemstone that enhances mental clarity, intellect, imagination, and creativity; it helps promote a feeling of well-being and self-worth. It is also called the "stone of opportunity" and thought to bring luck to those who wear it. Aventurine is extremely beneficial for the nervous system, sinuses, heart, liver, and the thymus gland. It aids in metabolism and can balance cholesterol and blood pressure. 


Red Agate: The "crown chakra" gemstone is helps calm emotions, cleanses the lymphatic system and the pancreas. Can be helpful for dizziness, headaches, and impaired balance. It provides harmony, strength, and protection. Agate can ease feelings of sickness as well as promote courage, energy, and intellect. In the physical sense, it is helpful for those with gum issues, insomnia or stomach problems. It also aids in detoxification and increases overall endurance.

Green Jasper: It is a stone of protection and is believed to have the ability to ward away negative energy and spirits. Green jasper offers emotional support, increases self-control, and boosts energy levels. It is perfect for establishing proper sleep rhythms in children too. Many mothers wear this to aid in a happy and healthy pregnancy and delivery.

Crysocolla: Cryscolla is primarily known as the "stone of communication"  and is used for empowerment, understanding teaching, and expression. It dispels negative energy as it promotes a sound mind and wisdom. Many enjoy it for the energy boost it provides. Emotionally, it has a positive effect on emotional disorders and eases feelings of depression, anxiety, and guilt. It regulated the adrenal and thyroid glands is and a great natural remedy for sore throats (it is also a throat chakra). Crysocolla facilitates digestion and can help alleviate pain caused by menses, rheumatism, arthritis, muscle cramps, burns, infections, and fever.  

Russian Serpentine: Serpentine is an emotional balancing stone and its healing energy can help you increase memory and knowledge. It is a powerful natural treatment for those who suffer from diabetes and hypoglycemia.. It also works as a detoxifier and rids the body of parasites while increasing absorption of magnesium and calcium.  It can assist with cellular regeneration and promote quicker healing for problems that concern the lungs and heart. Russian serpentine also stimulates energy and gets rid blockage in your chakras. It is yet another great gemstone that will help promote emotional stability.

Types of Complications

ADHD (attention deficit/hyperactivity disorder): It is a neural disorder where a child or adult has a tendency to be hyperactive and lack attention (inability to stay focused and act out of impulsive often) which can interfere with overall functioning and development.

Arthritis: Typical arthritis is often associated as chronic pain and stiffness that comes and goes. It commonly affects the joints of the fingers and is degenerative. There are several forms of arthritis a person can develop, such as rheumatoid or osteoarthritis.

Asthma: It is a chronic respiratory disease that affects both the lungs and the airways called the "bronchials" Those that suffer from asthma are not able to breathe adequately and experience trouble breathing and shortness of breath anytime a trigger causes their airways to become inflamed and swell and constrict.

Carpal Tunnel Syndrome: The neurological disorder affects the hand and arm that causes the area to get numb and tingly due to a pinched median nerve in the wrist. The pressure placed on the nerve can also cause pain and weakness. It is less often found in the toes.

Restless Leg Syndrome: RLS is a neurological complication where one feels uncomfortable symptoms such as pulling, throbbing, itching, pinching, creeping, or pain in the legs where they also have an uncontrollable desire to move the legs. Symptoms tend to appear the most during the night which makes it difficult for a person to sleep or find relief.

Allergies: Allergies occur anytime a condition within the immune system has a reaction to something foreign out of defense.  There are various types of allergies a person may have. There are environmental, food, animal, drugs, mold, and allergies and well as conditions like dermatitis of the skin. An allergy may affect a certain part of the body (local) or spread throughout (systemic).

Stress vs. Anxiety: While the two have their similarities, they are different various aspects. Stress is more of the body's reaction to a stimulus (or stressor) when we feel threatened mentally or physically. Flight or flight is activated where hormones, such as adrenaline, are released to help. Anxiety is actually a type of stress, like depression) where someone starts to feel fearful, worried, uneasy any may overeat to something to the point it interferes with their life or being able to do certain activities.

Lyme Disease: This is a disorder that occurs due to the bite of a deer tick with an infectious bacteria (primarily Borrelia burgdorferi) bites an individual or animal and a rash, in the pattern of a bull's eye, develop. Flulike symptoms, weakness, joint pain, and other complications occur in a matter of days after the bite that may worsen if it is not treated.

Sciatica: Sciatica is a type of pain that someone experiences down their lower back and legs. The source of the pain is affects the sciatic nerve, which a massive nerve that extends from the back to the legs. Other symptoms such as weakness, crampling, numbness, and tingling occur.

Ulcers: Painful sores that develop in the in the ling of the stomach, the esophagus, or the small intestine, commonly the duodenum (the first section). The area can inflamed due to the stomach acid that eats the lining, and is referred to as peptic ulcers. Many triggers can cause ulcers such as stress, spicy meals, bacterial infections, or surgeries.

Heartburn: A type of indigestion that many refer to as a burning sensation they feel in a part of their chest. The source of heartburn is due to acid that backs up to the esophagus, and inflames the area. It is one of the cardinal symptoms of GERD. 

Hypothyroidism: When the thyroid does not function properly, and under-produces the thyroid hormone, thyroxine, needed for bodily activities such as metabolism. Symptoms such as unusual weight gain, constipation, and tiredness appears as the body functions "slow down." Goiters in the neck also exist.

General Digestive Disorders (constipation, gas pain): Digestive disorders are associated with anything pertaining to the GI (gastrointestinal tract). Common issues include gain pain, constipation, diarrhea, cramps, IBD (inflammatory bowel disease), IBS (irritable bowel syndrome), heartburn, vomiting, and bloating.

Psoriasis: Disorder of the skin that is chronic (normally comes and goes in severity) where the skin cells abnormally multiply and form scaling and sore, thick patches over the skin. Oftentimes, the area can be red, painful or itchy. Psoriasis commonly appears on the back, elbows, knees, scalp, face, and feet.

Eczema: A skin disorder where certain areas of the skin start to become tough, blistered, and inflammed. The area is often irritated and causes a person to feel itchy or bleed. Atopic eczema is the most common form. It also appears in the same areas as psoriasis.

Menopause: A woman experiences menopause around the time they reach 45-55 years old when they no longer have a menstrual cycle each month. The end of menses also means that they can no longer bear children. Many woman who are in menopause may experience symptoms such as hot flashes, vaginal dryness, sweating, insomnia, and mood swings.

Depression: Depression is a emotional disorder where one goes through extreme feelings of sadness that is beyond the typical down days. It can alter how they think, feel, or want (or not want to) do things for weeks or months at a time.

Colic: a condition newborn babies continually and excessively cry for no apparent reason (not hungry, no wet diaper, etc). They will cry for more than three hours a day and more than three days per week for 1-2 weeks. Although colic stops on its own after a while, the few weeks the baby is colic is stressful on the parents.

Reflux: It is when the acidic contents of the stomach travel upward to the esophagus that may happen to an adult or infant after eating. For some, the acidic content is dispelled into the mouth and is spit out. Reflux is also called GERD.

Teething: When a baby's new teeth start to grow (around the time they are about seven months old) in they may start to teeth because the new teeth that pop through the gums are discomforting to them and may be red, painful and inflamed.

Pyloric Stenosis: A condition where the opening of the stomach and the entrance of the small intestine (duodenum) narrows. Babies are the most common victims of this condition where it causes them to forcefully vomit.

Insomnia: The inability to sleep or rest adequately or someone who has trouble staying asleep.

My necklace is too small or too large
We can exchange the item within 30 days, just follow the instructions here: https://www.balticessentials.com/pages/return-policy

Do you do custom orders?
Yes, just email the bead types and size to: BalticAmberTeething@gmail.com - Custom orders take 2-3 weeks to be ready to ship, from the time your payment is made. Watch for an invoice via email.

Can these be worn all the time, even in the shower?
or Can babies wear this while they sleep? Or can adults wear while they sleep?
We recommend removing at bath, pool, and for children 3 & under - when asleep or unsupervised.

Can you wear several together?
Yes - you can wear several, be sure to stagger the sizes (for adults) if wearing necklaces so they all touch the skin. For children, the same size is typically appropriate for 2-3 necklaces and tend to move around enough to all be on the skin at some point. you can also stretch gently one of the necklaces to slightly stagger the size but for children, I would stick to the true size still.


What if the size is too big or too small? 

Where are your locations?
https://www.balticessentials.com/collections/adult-maximum-amber

Do you have a wholesale program?
Yes, I send them this whole writeup (I put on another page, so you can just copy and paste)

Item is not working and I'm within warranty - what to do?
I typically begin by checking to see what was ordered and then addressing the issue. Ask them what symptoms they were hoping to target. You can also explain what each necklace does that they purchased, to see if possibly they purchased the wrong item. You may offer to send an additional necklace and/or bracelet (whichever was purchased ) for the baby item, if you see fit. For adults, it will depend on why it is not working. Perhaps a different necklace? We can pre-send or exchange (we'll need to use discretion to determine which - if they paid full price from our site, we may send another to see if that helps. If it does they can keep both. If not, we may have them return it first for the exchange, etc). Here is one example and our response of a customer saying that the raw multi necklace for baby and the raw milk, amethyst, lapis was not working.

Thank you so much for contacting us!
Will you please remind me which symptoms you were targeting? The baby necklace is our best seller for teething but in rare occasions, some babies do not respond. We can send a second necklace and have baby wear together to see if this helps.
For the adult necklace, this is a great necklace for pain (from amber) and anger/stress (amethyst) as well as ADHD type symptoms, anxiety and mind racing (lapis). Is it helping at all with any symptoms?
Let us know how you wish to proceed! You are within the window for return or we can try another necklace if you wish to keep trying. Thank you!

How do I return an item or exchange an item?
Returns: https://www.balticessentials.com/pages/return-policy
Exchanges: https://www.balticessentials.com/pages/baltic-essentials-exchange-policy

Do you refund shipping?
No. If you return the item, we will deduct the actual cost of shipping (even if a free shipping code was used) from the refund.
If you use our pre-printed label to return the item, we will also deduct the cost of the pre-printed label.
If you exchange the item, you are responsible for getting the item to us (you may use a pre-printed label and pay the cost for the label, instructions are on the exchange page).  In the case of an exchange, we will ship the new item to you at our expense.

Customer wants to cancel order and we have not yet shipped
Click on the order number, in the top right, click ". . ." and Cancel order - refund fully. Click top right 'Archive' to remove it from open orders. Login to Shipstation and load all stores/update - so the order number will cancel out from needing to be shipped. Inform customer it has been cancelled.

Customer wants to cancel order and we have already printed label
Text admins to see if we can pull the shipment. If so follow the steps to cancel the order: Click on the order number, in the top right, click ". . ." and Cancel order - refund fully. Click top right 'Archive' to remove it from open orders. Login to Shipstation and load all stores/update - so the order number will cancel out from needing to be shipped.  If it has already shipped, inform customer and let them know they can 'return to sender' once it arrives and it will be refunded. They should note 'return' on the BACK of the envelope.

If purchased from another retailer, Can I return directly?
If item was purchased from a retailer (amazon, a boutique store, etc) they do need to return the item to the place of purchase for the refund or exchange, following that store's policy (which is typically 30 days or less). We do not deal directly with retail store's customers.