Return policy & Exchanges
Here is some general information on our return process...
~As part of our money back guarantee, we will return your item within 30 days. -
~We do not reimburse shipping costs. Further, we do not allow returns on special orders.
~If you are within the timeframe mentioned above, Please mail your item to:
PO Box 831705
Richardson, TX 75083
Please be sure to include your order number!
~For returns, please write, RETURN along with your order number.
~For exchanges, you have two options:
1) Reorder the new necklace needed and return the original.
2) Return the necklace or bracelet to the address listed above and mark EXCHANGE on the package.
Inside, please include: 1) Order number 2) Item polish for exchange: Polished or Raw 3) Size for exchange: 5.5", 7", 11", 12.5", 16", 22", etc. Color for exchange: Milk, Lemon, Honey, Cognac, Multi, etc. Please be sure the size you are requesting is within the same price point as the one you purchased. Substitutions may be made if you choose a size much larger than what was purchased.
Please be sure to bubble wrap the necklace. If the item arrives in a broken condition due to not being wrapped, we can not refund the item.
Is your necklace a bit too small?
You can gently stretch about .75 - 1.25 inches. Pulling bead to bead gently but not at the clasp pull evenly around the necklace. Is your item too big? You can tie a literal knot in the necklace to shorten it.
After 30 days, we are no longer able to exchange the item.
Most babies respond to amber within 30 minutes. Adults may take 1-2 weeks. Hazelwood & semi-precious, typically 3-4 days. However, some stubborn cases of any of the above will take 2 weeks!
If you need further assistance, please email us at: BalticAmberTeething@Gmail.com
Used inventory cannot be resold and we take this back at our loss.
Shipping is not reimbursable. If you received free shipping during a promotion and later return the item, the actual cost to ship will be subtracted.