Returns and Exchanges for Specialty Items

Custom Items

Custom Necklaces & Bracelets are not eligible for return or exchange. Any notes that are included when purchasing a custom item are at the discretion of the creator. If the notes are unclear, we will contact you. Otherwise, we will build the item as we understand the request. If your notes are confusing or hard to explain, please email to verify we understand your request INSTEAD OF creating the item from our site on your own. We can be reached at: Admin@BalticEssentials.com
Emails after the order is created may be subject to non-cancellation.

Custom Necklaces & Bracelets crafted with a silver or gold clasp are not eligible for return or exchange. Any notes that are included when purchasing a custom item are at the discretion of the creator. If the notes are unclear, we will contact you. Otherwise, we will build the item as we understand the request. If your notes are confusing or hard to explain, please email to verify we understand your request INSTEAD OF creating the item from our site on your own. We can be reached at: Admin@BalticEssentials.com
Emails after the order is created may be subject to non-cancellation.

Surprise Necklaces & Bracelets may not be eligible for return or exchange. Some surprise necklaces or bracelets may be identical or received previously if you have purchased a surprise in the past. Some replacement items will not be able to be replaced for the exact item as surprise items are not specifically stocked. Please contact us us if your item is broken so we can determine the eligibility of the replacement for your item. We can be reached at: Admin@BalticEssentials.com

Bracelets & Necklaces crafted with silver or gold clasps that are not custom are not eligible for return and may not be eligible for exchange. Please contact us us if your item is broken so we can determine the eligibility of the replacement for your item. All silver or gold clasps must be returned if found to be eligible for exchange. We can be reached at: Admin@BalticEssentials.com

 

Nebulizers

Nebulizers are not eligible for return or exchange. Due to the personal nature of the item, it must be identified as not working within 1 week of purchase. If the item is not working, please contact us for a replacement.

No item listed in any category above can be exchanged more than one time for any reason.