Returns - Damaged or Broken

Is Your Item Broken?

We **may** not need you to return it. Please email us: with a photo of the break and your order number. Please send a photo of the FULL item as well as a close up of the break.

Need Additional help?

Contact the Baltic Essentials team by emailing: or by calling / texting 469-690-8515  

For specialty items (Custom, Silver or Gold Clasps, Surprise), please refer to our policy here. Many of these items are not eligible for return or exchange.