Returns - Damaged or Broken

Is Your Item Broken?

We **may** not need you to return it. Please email us: admin@BalticEssentials.com with a photo of the break and your order number. Please send a photo of the FULL item as well as a close up of the break.


Need Additional help?

Contact the Baltic Essentials team by emailing: admin@BalticEssentials.com or by calling / texting 214-612-0202 Β 

For specialty items (Custom, Silver or Gold Clasps, Surprise), please refer to our policy here. Many of these items are not eligible for return or exchange.

All returns that received free shipping may be subject to a small restock fee. Shipping paid will not be refunded.