Return policy & Exchanges
Here is some general information on our return process...
IF YOU HAVE MULTIPLE ORDERS - you may send them all in one package.
~As part of our money back guarantee, you may return your item within 30 days.
~If you are within the timeframe mentioned above, Please mail your item to
3105 W. 15th St STE C
Plano, TX 75075
You will not be reimbursed any shipping costs you paid when you placed the order.
PLEASE Keep your tracking number
IF YOUR ITEM IS BROKEN - we **may** not need you to return it. Please email us: BalticTeething@gmail.com with a photo of the break and your order number.
Please be sure to include your order number!
~For returns, please write, RETURN along with your order number.
Please be sure to bubble wrap the necklace or use a bubble mailer. If the item arrives in a broken condition due to not being wrapped, we can not refund the item.
How to size your item you need. Using a string, measure around the neck where you wish to have the item fall. Send the exact string to us (we'll add .75 inches) OR, measure the string, adding .75 inches and give us that number! We'll go to the next size up when exchanging. For instance, if you need 13" but we only carry 14", we'll send the 14". If you need 15" but we only carry 12.5" or 17", we'll contact you about special ordering or a replacement style.
Is your necklace a bit too small?
You can gently stretch about .75 - 1.25 inches. Pulling bead to bead gently but not at the clasp pull evenly around the necklace. Is your item too big? You can tie a literal knot in the necklace to shorten it.
Need an inch?
If you hate the idea of sending your necklace back or stretching it and just need 1-1.5 inches, we have extenders here!
How quickly are returns handled?
We pickup returns from the post office M-F (non holidays) at 6:45am. Any returns from the previous day will be there and will be processed that day!
After 30 days, we are no longer able to return or exchange the item. **
Most babies respond to amber within 30 minutes. Adults may take 1-2 weeks. Hazelwood & semi-precious, typically 3-4 days. However, some stubborn cases of any of the above will take 2 weeks!
If you need further assistance, please email us at: BalticTeething@Gmail.com
Used inventory cannot be resold and we take this back at our loss.
Shipping is not reimbursable. If you received free shipping during a promotion and later return the item, the actual cost to ship will be subtracted.
Items purchased between November 1 - December 24 can be returned by January 24 for a full refund.